Shipping and Returns Policy

We provide wedding dresses size from 6-30 with hundreds of designs from traditional to contemporary styles. Custom made is available at NO extra costs. You can choose the favorite style and color then fill out the measurement form we can make it for you in 8-10 weeks time.

Shipping

We provide standard or express shipping to Australia, New Zealand, Japan, Korea, UK, USA and EU. The normal delivery time is 5-8 days by DHL or TNT. We make sure that our client will not pay any import duty as well.

Return and Exchange Policy

We do not accept return, exchange or refund due to simply changing mind, circumstance changing which is beyond of our control. The cooling off period is 24 hours from the order date. Aussiebridal maintains the final explanation right of terms and conditions. $155 of restocking charge, $55 handling fee and $55 shipping fee are nonrefundable for each order which is approved for exchanging or refund.

We only accept returns or exchanges on any merchandise that have not altered and have not been worn. We cannot accept returns or exchanges on custom sized dresses or on dresses that have been customized by the designer for you.

In order for your return or exchange to be accepted, we ask that you follow these steps:

  • You have 1 business days from the time DHL delivers to the designated shipping address to notify us that you would like to return or exchange the item.
  • You need to contact us before you return them and we will give you our mailing address for returning items. Any item returned without notifying us will not be credited or exchanged.
  • The goods must be in original conditions. Original conditions means, all original labels are still attached, packaging intact, no smoke smells, no perfume smells, fake tan, dirty marks, alterations, signs of wear, signs of hair spray, etc. After 2 days we will no longer be responsible and the item will not be taken back. No refund will be issued for altered, modified or used items.
  • We must receive the item within 15 days after we give our return address. If we do not receive your item within 15 days, no credit or exchange will be given.
  • Once we receive your item, inspect it to be sure it's as perfect as when we shipped it to you and confirm that we have received it within 20 days of giving our return address, we will issue the full refund, or exchange the item for you. Shipping costs are non-refundable.
  • For exchanging items, re-delivery cost will be charged.